Frequently Asked Questions

What are your jewelry made of?

Every creation from OUT STHLM is handcrafted by Kajsa Siponen in 925 sterling silver. It’s the real deal—crafted to shine and built to last.

Where is my order?

As soon as your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow its journey.

Which countries do you ship to?

We currently only ship within Sweden.

Can I make changes to my order?

Once an order has been placed and processed, we are unable to make changes. However, please email us at info@outsthlm.se with your order number as soon as possible, and we will do our best to assist you.

Damaged package or product?

All our jewelry undergoes quality control before shipping. If your item arrives damaged, please contact our support team at info@outsthlm.se as soon as possible, and we will assist you promptly.

What is your return policy?

You have the right to return your items within 14 days of receiving them. For more details, please review our return policy [here].

How do I make a return?

To initiate a return, simply contact us at info@outsthlm.se with your order number and reason for return. We will send you a return label, which you can print and attach to the package. Please make sure to send your order back within 14 days of receiving it. For more information on returns, please read [here].

When will I receive my refund for a return?

OUT STHLM will process your refund as quickly as possible, but no later than 14 days from the date we receive the returned product(s)

Can I make an exchange?

Absolutely! The easiest way to exchange a product or size is to return the item you’d like to exchange and place a new order for the product you want instead. To process your return, simply follow our return policy. If you have any questions, we’re here to help!

How should I care for my jewelry?

Let your silver jewelry shine with you! Remove it before swimming, workouts, or showers to keep it looking radiant. But don't worry—our solid sterling silver pieces can always be polished back to their original glow.
When you're not wearing them, store your treasures in a cool, dry place, away from chemicals and perfumes, and keep each piece separate to prevent scratches.
The secret to keeping your silver sparkling? Wear it often! Let it be part of your everyday journey, and remember to put it on after makeup and lotion to keep it as stunning as ever.

Do you offer repairs?

We’d love to hear your jewelry’s story! Just drop us an email at info@outsthlm.se, and we’ll see how we can bring your beloved piece back to life.