Frequently asked questions
What is the return policy?
You have 14 days to return your products from the day your package was delivered.
To initiate a return, please email us at info@outsthlm.se with your order number and the reason for the return, and we will send you a return label that you can print and attach to your package.
Please note that we do not accept returns on used products.
You can read more about our return policy HERE.
where is my order?
As soon as your order has been shipped from our warehouse, you will receive a shipping confirmation email with a tracking link so you can follow your order.
What are your jewelry pieces made of?
Our jewelry is handmade by the founder, Kajsa Siponen, using recycled 925 sterling silver.
How can i contact you?
You can reach us by email at info@outsthlm.se. We’ll get back to you as soon as possible.
Which countries do you ship to?
At the moment, we ship within Sweden and Finland.