Refund policy

Return and Refund Policy

At OUT - STHLM, we offer a 14-day return period from the date you receive your order. To initiate a return, please contact us at info@outsthlm.se with your order number and the reason for the return. Once your return request is approved, you will receive an email with a confirmation and a return label to print and attach to your package. You must return the item within 14 days from the date of delivery.

We charge 59 kr for the return shipping and the cost will be deducted from your refund. 

The product must be unused, in the same condition as when it was sold. Additionally, the item should be returned in its original packaging. To ensure a smooth return process, items must be in perfect, unworn condition. We encourage you to try on your purchase with care and handle it gently to preserve its original quality. Items used for purposes like photoshoots are no longer considered unused.

NOTICE; Items must be returned in their original, undamaged box and pouch, as they are part of the product. When returning by mail, ensure the item and its packaging are placed inside a sturdy outer box to avoid damage. Ideally, use the original shipping box for secure transit.

OUT - STHLM reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

 

OUT STHLM will process your refund as quickly as possible, but no later than 14 days from the date we receive the returned product(s).

The refund will be issued to your original payment method. If you paid with a credit card, the amount will be credited back to the same card.

WORKSHOP

Bookings are non-refundable but may be rescheduled to another date, subject to availability. Please notify us in advance if you need to change your booking.